Orders within Australia receive FREE EXPRESS POSTAGE via Australia Post (estimated delivery time is 2-4 business days excluding processing time)
Orders for delivery within New Zealand are subject to a low flat rate of $9.95 for standard postage with tracking. Average delivery time is 6-10 business days.
Order Processing Time
Our standard processing time for most orders is 1-2 business days (average time frame is next business day dispatch) . We will carefully pick, pack and send your order and provide you with tracking details. We don’t like to keep our customers waiting so we try our hardest to keep our orders rolling and our customers happy.
Our processing times are subject to all National and QLD Public Holidays.
Delivery times are quoted with respect to the Australia Post Express Network and does not include our standard order processing time. If the delivery address is OUTSIDE of the Express Network, longer delivery times can be expected. Our aim however, is always to have your order delivered as soon as possible.
All orders will receive tracking details.
We choose to use Australia Post for the convenience of our customers. Australia Post has proved to be the fastest, most reliable option for us and allows orders to be sent to 99.9% of the Australian and New Zealand population – even to many remote areas. All orders are tracked and lodged and are regularly monitored by our ordering system to confirm successful delivery.
Customers please note:
- Once orders have been lodged with our delivery contractor, all orders are then subject to the responsibility, care and handling by them and their drivers. Delivery times will depend on their ability to provide the expected service which is out of our control.
- Damaged in transit or missing items/orders will require investigation via our claims process – We will work with our customers and with Australia Post (or other delivery contractor) if this event was to ever occur.
- A signature is NOT REQUIRED and some local delivery contractors may make the decision to ‘Safe Drop’ your order at your delivery address.
- We encourage customers to use the tracking details we provide to manage the safe delivery of their order. We can not accept responsibility for theft of your item under any circumstances.
- It is important to provide a suitable delivery address when placing your order. If there are any special delivery instructions, please add them to the ‘Order Notes’ section when completing the checkout process.
- If a customer places a redirection via Australia Post for their order, the estimated delivery times stated above no longer apply.
DISCLAIMER – Please note that your original shipping details MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries due to customers providing incorrect information . If you need an order shipped out more than once, there will be an additional fee payable to cover postage (unless the error is ours). We provide tracking details for your convenience.
If an order is delivered to an incorrect address due to the incorrect address being entered on the order, we are unable to guarantee that we will be able to recover the order and a replacement or refund will not be issued.