We understand that sometimes things appear a little different on the internet or perhaps things just don’t suit like you hoped they would. For this reason, we offer our customers a 14 day ‘Satisfied Customer’ policy from the day their order is delivered. During this period, customers can choose to do one of the following:
- Return their ring and exchange it for another size (if available in the style) or another ring of the same value (or pay the difference)*
- Return their ring and request a store credit to use later*
- Return their ring and request a refund of the purchase price (a 10% restocking fee does apply)*
Shipping costs are non-refundable. *Customers are responsible for any return shipping costs to us. We recommend using a shipping method with tracking. The exchanged ring will be resent to the customer via standard post. Our exchange policy ensures that we can offer our customers complete confidence when shopping with us, knowing they can change their mind, no questions asked.
If you wish to return or exchange your ring for another, simply get in touch with us first and we can give you the details of how to proceed with an exchange. You MUST be able to provide proof of purchase and the ring and packaging must be in original, unused condition complete with all accessories for an exchange or refund request to be accepted. Limited to one ‘change of mind’ exchange per original transaction.
Faulty or Damaged items on Arrival If in the rare event that your product arrives and it is deemed faulty, damaged or incomplete, we request that you get in touch with us within 3 days to let us know. Take a photo and describe the problem so we can decide the best way to resolve the issue with minimal inconvenience to you. We strive to ensure our customers remain happy and satisfied with their shopping experience with us. We have faith in the products we sell, but we aware that sometimes things aren’t always perfect. Talk to us, we’re here to help!
Warranty Our rings come with a limited 12 month warranty against all manufacturing defects. Our customers are protected by all Australian consumer laws and we are committed to ensuring any claims for defects are dealt with accordingly. The warranty does not cover wear and tear, damage or unauthorised alterations or 3rd party repairs.
WARRANTY CLAIMS: Please contact us for details on how to proceed with a warranty claim or repair. NO claims will be accepted or processed without first obtaining authorisation from us.